Privacy Policy

Effective Date: April 2026

1. Introduction

This Privacy Policy explains how Linqit Solutions (Pty) Ltd ("Linqit", "we", "us", or "our") obtains, uses, and discloses your personal information in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

Linqit Solutions is a specialist business IT company based in Centurion, South Africa. We deliver ERP, integration, warehouse management, business intelligence, and document management solutions — including SYSPRO ERP, Flowgear, Translution WMS, Zap Data Hub, and Laserfiche — to clients across multiple industries.

This policy applies to personal information we collect through our website at www.linqit.co.za, through direct business engagements, and in the course of delivering our services.

We are committed to protecting your privacy and ensuring that your personal information is collected and used appropriately, lawfully, and transparently.

2. Definitions

In terms of POPIA, "personal information" means information relating to an identifiable, living, natural person, and where applicable, an identifiable, existing juristic person. This includes, but is not limited to:

• Names and contact details (email addresses, telephone numbers, physical and postal addresses)
• Organisation and job title information
• Technical identifiers such as IP addresses, device information, and browser data
• Any other information defined as personal information under POPIA

"Processing" means any operation or activity concerning personal information, including collection, storage, use, modification, dissemination, or destruction.

"Data subject" refers to the person to whom personal information relates.

3. Information We Collect

We collect personal information through the following channels:

• Website contact forms: When you submit an enquiry, request a consultation, or sign up for our newsletter via our website, we collect your name, email address, phone number, organisation, and any details you provide in the message.
• Client onboarding and contracts: When entering into a service agreement, we collect business contact information, authorised representative details, and relevant technical information necessary to deliver our services.
• Email and direct enquiries: When you contact us via email, telephone, or in person, we collect the information contained in your correspondence or provided during the engagement.
• Events and marketing: If you attend one of our events, webinars, or engage with our marketing activities, we may collect contact details and preferences you provide.
• Website analytics: When you visit our website, we automatically collect standard technical information (see the Cookies section below).

Where possible, we will inform you what information is required and what is optional.

4. How We Use Your Information

We use your personal information only for the purposes for which it was collected and to which you have provided consent. This includes:

• Responding to enquiries and requests for information
• Providing quotations, proposals, and consultations on our solutions and services
• Delivering the ERP, integration, WMS, BI, and document management services we have been engaged to provide
• Managing client accounts and service agreements
• Communicating with you about our services, products, updates, newsletters, and events (where you have consented)
• Confirming and verifying your identity for security purposes
• Conducting internal analysis, research, and improvement of our website and services
• Detection and prevention of fraud, misuse, or other malpractice
• Complying with applicable laws, regulations, and legal proceedings
• Audit and record-keeping purposes

5. Cookies & Website Usage

Our website uses cookies and similar technologies to collect standard internet visitor usage information, including pages viewed, referral source, device and browser type, and approximate geographic location. Cookies help us to improve your browsing experience, analyse site traffic, and understand how users interact with our content.

We use Google Analytics 4 to generate anonymised, aggregated statistics on website performance and user behaviour. These analytics cookies do not identify you personally. You can opt out of Google Analytics tracking via the Google Analytics opt-out browser add-on.

When you first visit our site, a cookie banner is presented so you can accept or decline non-essential cookies. You can also manage cookie preferences through your browser settings. If you choose to decline cookies, some elements of our website may not function as intended.

6. Disclosure of Information

We may disclose your personal information to the following parties, subject to appropriate contractual agreements to ensure the protection of your data:

• Service providers and technology partners: Third parties who assist in delivering our services, including hosting providers, email and CRM platforms, analytics services, and technical support
• Software vendors: Where necessary to fulfil a service agreement or licensing arrangement (for example, SYSPRO, Flowgear, Translution, Zap Data Hub, or Laserfiche), we may share limited information with the relevant vendor
• Professional advisors: Auditors, legal counsel, and business partners as required
• Regulatory and legal authorities: Where we have a duty or right to disclose in terms of law, regulation, or court order

We will not sell, rent, or trade your personal information to third parties for marketing purposes.

7. Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access, use, or disclosure. We continuously review our security controls and related processes to safeguard your data.

Our security measures cover:

• Physical security of our premises and infrastructure
• Computer, network, and application security
• Access controls and authentication on our internal systems
• Encryption of data in transit and at rest where appropriate
• Secure communications and data transfer protocols
• Security obligations imposed on third-party service providers
• Incident monitoring, detection, and response procedures
• Retention and secure disposal of information

While we strive to use commercially acceptable means to protect your personal information, no method of electronic storage or transmission is entirely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. Specifically:

• Enquiry and contact information: Retained for a reasonable period to respond to your request and for follow-up communications, after which it is reviewed for deletion or archival.
• Client account and contract information: Retained for the duration of our business relationship and thereafter for the period required by law or for legitimate business purposes (for example, tax and audit records).
• Marketing and newsletter data: Retained until you unsubscribe or withdraw consent.
• Website analytics data: Retained in aggregated, anonymised form for internal analysis and generally for a shorter period unless required for security or legal compliance.

When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.

9. Your Rights

Right to Access

You have the right to request a copy of the personal information we hold about you. To exercise this right, contact us using the details provided below. We may require proof of identity before fulfilling your request, and access may be subject to a legally allowable fee.

Right to Correction or Deletion

You have the right to ask us to update, correct, or delete your personal information. We will require verification of your identity before making changes. We encourage you to keep your personal information accurate and up to date.

Right to Object

You have the right to object to the processing of your personal information where such processing is carried out on grounds other than consent or a legal obligation. We will consider your objection and respond in accordance with POPIA.

Right to Lodge a Complaint

If you believe we have not handled your personal information in accordance with POPIA, you have the right to lodge a complaint with the Information Regulator of South Africa at inforegulator.org.za.

10. Consent & Withdrawal

By providing your personal information to us — whether through our website, email, telephone, in person, or under contract — you consent to its processing in accordance with this Privacy Policy.

You may withdraw your consent at any time by contacting us. Upon withdrawal, we will cease processing your personal information, subject to any legal obligations that require us to retain certain data. Please note that withdrawal of consent may affect our ability to provide services to you.

When we delete data following consent withdrawal, we follow a secure deletion process to ensure your information is safely and completely removed from our systems.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable legislation. Any material changes will be communicated via our website or through direct notification. We encourage you to review this policy periodically.

12. Contact Us

If you have any queries about this Privacy Policy, wish to exercise your rights, withdraw consent, or access or correct your personal information, please contact us: